To better help provide great customerservice, here are some useful answers to frequently asked questions.
If you are out of O-rings for your marker. You should find out what size of O-rings you need first. A good place to start is your manual as most manuals will have a parts list and that will tell you every size of O-ring there is for your marker.
If for some reason you don't have your manual the next place to look is on the manuafacturer's website and download their manual. A lot of companies now carry downloadable manuals for each one/year of their guns.
The next thing is getting your O-rings and there are limited places to get them. One place is the manufacturer, they carry every O-ring for pretty much all their guns. It's a good place to start. But that will take you more time and possibly money to get what you need.
Other options are local. Like your local Proshop or any other kind of air pressure or sometimes hydraulic pressure stores that carry hoses, fittings, and some of them O-rings. But your paintball Proshop or field might be your best option.
If you do decide to go local proshop or any store, be sure to bring the damaged O-ring and even your marker so it can help the employee size up the right O-ring for your marker. You can tell him the size of course if you know it, but a lot of people don't keep their O-ring organized enough to know the difference of each O-ring. And if your not comfortable bringing your marker. Just bring the part that needs the O-ring.
If you don't have your manual the next place to look is on the manuafacturer's website and download their manual. A lot of companies now carry downloadable manuals for each one/year of their guns.
Going to a proshop will help only to guide you to the right website that has your manual. A lot of proshops don't have spare manuals just kicking around. But the manufacturer should. You could contact them and see if they could send you a spare. But they may just refer you to their website as it may be the only way to provide the customer with this issue.
A lot of times when this happens it's because of the battery. It is basically low on power and cannot operate the gun properly.
The other reason could be the breakbeam eyes on your marker. You may need to bypass or turn off your eyes to operate your marker when it doesn't have paint in it and you want to dry fire. But if it does have paint in it and it won't shoot it could be your eyes are dirty, not plugged into your board, or they may be just broken and need to be replaced.
Another reason could be your air. Could be just there is no air in your gun to shoot it so top up your tank or adjust your regulator.
It is also a good idea to check your manual as it will have problem solving issues to help you with your marker.
Replace your battery. Your battery will more than likely be out of juice or just low. Your board needs a good charge to operate everything internally going on in your marker.
The connection to the battery may be faulty or is not connecting right. Some board use wires and a rubber hookup to connect the battery. But if one of your wires are pinched or damaged. It may not have a good connection. If you don't have wires and you have to place in your battery to the two metal prongs. Your battery could be backward or the tabs are not touching to establish a connection.
Also check your manual as there may be other reasons why this is happening.
You should always check your manual. Your maual will tell what to use.
If you don't have your manual. Check with your local proshop.
If you don't have a local proshop. Call one or follow this rule of thumb.
The rule of thumb it seems. That if you have a poppet valve marker you should use oil. If you have a spool valve marker you should use silicone grease. BUT there are some poppet vavle markers that do use grease for their markers. That's why you should check your manual first before doing anything.
Depending on what type of tank you have. You should be able to fill HPA (high pressure air) and Co2 at your local field or pro shop.
If obviously you don't live locally to a field or local shop there may be other options.
HPA can be filled with compressed air, and or nitrogen. So what you must do is find a local place in your town or city that has stock of that air and see if they can fill your tank. A lot of the times they have the air but they don't have the fitting to hook up to your tank. They may only be able to fill or replace bigger tanks but maybe not your small one.
The other option is to get a scuba tank and get that filled. And than get the adapter to fill your paintball tank.
Co2 can be filled only with other Co2 tanks. So try and find a local place that has Co2 and see if they can fill your tank. But they may not have the adapter to fill your tank. The other option is to buy the adapter and buy a bulk tank and fill your own at home. But that will usually require a contract through a company that provides that service. The same goes with nitrogen and compressed air.
Compressed air or HPA tanks can be used on pretty much every marker on the marker. It is more universal to the paintball industry. Co2 on the other hand can only be used on certain kinds of markers.
If you are not sure what type of air to get for your gun. Check your manual as it may tell you more information. Usually it will tell you your marker can only be ran on HPA (high pressure air), Co2, or both.
If you are wondering which one is better than the other? Most local fields will say HPA.
If your tank is leaking anywhere. Take it to your local proshop. They have certified techs to handle those types of problems.
If you do not live close to a lacal pro shop or field you should call one and see where you should take it. Unles you are a certified technician or have a lot of knowledge about tank regulators and tanks. Your should not be attempting to fix the problem.
You will have to pay GST Regardless on where you live.
PST is according to which province you live in.
Your order will ship as soon as possible and as long as we have every product you ordered in stock.
If we dont have your product or we are missong one of your products. We will notify you by E-mail or telephone. No order is processed until we have it right.
All returns must be in original packaging, and must have an invoice. gopaintball.ca will not take any refunds on Paintballs of any kind.
We do not take refunds on products where new product of the same kind has been replaced with a newer or more current version. This includes products replaced with a new year’s product line.
There is a 30 day warranty on all new products or factory warranty on all new products whichever is greater. All returns must be in original packaging, and must have an invoice. All open or used products are subject to a 25% restock fee.
That will be determined by the the company used to ship the product. Whatever they charge us to send to you. Taht is what you will be charged.
But if there are any orders over $200 dollars you will get free shipping. Unless is it paint.
You should contact the shipping company that has your package. We will be providing you with tracking number where you will be able to track your package through their website.
You will have to either call the shipping company and tell them the parcel #. Or go to their website and track your package #.
Edmonton Store (780) 487-2468
Saskatoon Store (306) 477-2468
Calgary Store (403) 251-5166
Toronto Store (416) 849-8000
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